Shipping policy
Processing time
Orders are dispatched within 3 business days (Mon–Fri, excluding holidays).
Transit times (once shipped)
Standard delivery: 4–6 business days (Mon–Fri).
Total delivery time
Typically 5–9 business days (processing + transit).
Tracking
A tracking code is emailed to you at dispatch.
Shipping cost
Shipping costs are the following:
- $6.99 USD for all orders to the United States
- $8.99 USD for all orders to the rest of the world
Carriers
We use reputable national carriers (e.g., USPS/UPS). The exact carrier may vary by destination and service level.
Address changes
If you need to update your address, email support@loakesbalvin.com within 1 day of placing the order.
Once an order has shipped, we’re unable to change the address or reroute the package.
Delays & lost parcels
Weather, carrier capacity, and holidays can affect transit times.
If your parcel appears lost in transit, contact us at support@loakesbalvin.com and see our Returns & Refunds Policy for how we help (replacement or refund after carrier investigation).
Contact & Business Details
LoakesBalvin
Email: support@loakesbalvin.com
Business hours: Mon–Fri, 9:00–18:00 (UK time)